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Home | Policies
Ordering
All prices for KT&E are listed in U.S. Dollars. Orders can be paid with Visa, MasterCard, American Express, or Discover. Personal checks, money orders and cashiers checks are also acceptable (please note that product(s) will not be shipped until payment has been received). See How to Order KT&E Products for specific ordering procedures.
Taxes
Unless otherwise stated on the face hereof, stated prices for KT&E do not include any customs duties, sales, use, value added, excise, federal, state, local or other taxes. By law, Keefe Truck & Equipment charges state sales tax on all orders shipped to addresses within the state of Wisconsin at the rate of 5.1%, or Illinois at the rate of 7.5%.
Shipping
Orders placed Monday-Thursday will be shipped within 24 hours. Orders placed Friday-Sunday will be shipped the next business day (often Monday, excluding postal holidays). Orders placed early in the day are often shipped the very same day. You should receive your order within 7-14 days of ordering. Orders are shipped via common carrier, except to those orders to Alaska, Hawaii, U.S. Territories, and APO/AFO addresses. Small parts will be shipped UPS. Please see Shipping Info for specific details on shipping methods and costs.
Backorders
We do our best to avoid backorders. If a backorder does occur, you will be sent an email informing you of the backorder (provided you have a valid email address). Backorders may be cancelled at anytime before the item is shipped. You will not be charged until all items are shipped.
Component resale
KT&E Customers shall not engage in the business of reselling products purchased from this site, except upon express prior written authorization of Keefe Truck & Equipment.
Returns and Exchanges
Keefe Truck & Equipment may accept authorized returns or exchanges for defective goods within 30 days from the date of delivery, after which no returns may be authorized. If your shipment was damaged in transit, you must file a claim with the carrier. Damaged crates should be noted on the face of the freight bill when you sign for the shipment. Please save the shipping carton until you claim is complete. If there is a problem with a product you ordered please contact customer service at CustomerService@KeefeTruck.com or by phone at 888-288-9246 and request a Return Authorization (RA) number and instructions to return the product. The RA number is necessary to coordinate returns with our warehouse and accounting departments. All returned products must be returned with original packaging that has not been written on or defaced. Freight must be prepaid and insured.
Canceling an order
Most orders are released from our warehouse within 60 minutes of placing the order, after the order has cleared our fraud prevention and credit department. You can attempt a cancellation by calling customer service at 888-288-9246 or sending an e-mail to CustomerService@KeefeTruck.com. Many times orders are released from the warehouse within minutes of submitting the order, so we cannot guarantee that we will be able to cancel your order. You will receive a confirmation if your order was cancelled.
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